Terms and Conditions

Please read these Terms carefully before using our Platform.

Welcome to our platform. "Sathi RAE" operates as a service provider, facilitating the connection between property owners and individuals seeking accommodation. Our services include, but are not limited to, listings and rentals of hostels, paying guest (PG) accommodations, apartments, houses, and flats. This Privacy Policy, together with our Terms of Use, governs your access to and use of the services provided by Sathi RAE. By accessing or using our platform, you acknowledge that you have carefully read, understood, and agreed to be legally bound by the provisions of this Privacy Policy. If you do not agree with the terms and conditions set forth herein, you are advised not to access or use our services.

1. Information We Collect

• Personal Information: Name, email, phone number, address, date of birth, government-issued ID (if required).
• Account Credentials: Username, password (encrypted).
• Payment Information: Transaction details and billing data via third-party processors.
• Usage Data: Search history, viewed listings, preferences, clicks.
• Communication Logs: Chats, messages, support queries on the Platform.

2. How We Use Your Information

• To create and manage your account.
• To help you discover and contact Owners.
• To process payments and refunds.
• To provide customer support and resolve issues.
• To personalize your experience based on preferences.
• To detect and prevent fraud, spam, or abuse.
• To send important service notifications or updates.

3. Information Sharing and Disclosure

• With Property Owners: To share booking-related info when you inquire or confirm a stay.
• With Service Providers: For payment processing, hosting, and analytics (under strict data agreements).
• With Law Enforcement: If required by law, subpoena, or for legal claims.
• Business Transfers: If we merge or are acquired, your data may transfer under the same protections.

4. Tracking and Analytics Technologies

• We use mobile analytics tools to understand user interactions and improve app performance.
• These tools may collect anonymized data such as device type, session duration, and feature usage.
• You cannot disable tracking completely, but data collected is used solely for internal improvements.

5. Your Rights and Choices

• Access: You can request a copy of your stored data.
• Correction: To update your profile information, please contact support.
• Deletion: Request deletion of your data or account (subject to verification).

6. Data Retention

We retain your information as long as your account is active or as needed to fulfill legal, regulatory, or security obligations. After account deletion, some information may remain in backups or archives as required.

7. Data Security

• We use encryption, secured servers, and access controls.
• Sensitive data (e.g., bank details) is stored securely with limited access.
• You are responsible for keeping your login credentials confidential.

8. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect data from minors. If we become aware, we will delete such data immediately.

9. Third-Party Links and Services

Our Platform may link to third-party websites or apps. This Policy does not cover those services. Please review their privacy policies before sharing your information with them.

10. International Users

If you access the Platform from outside India, your data may be processed in India. By using the Platform, you consent to such data transfer, processing, and storage.

11. Changes to this Policy

• We may revise this policy periodically.
• Significant changes will be communicated via email or Platform notifications.
• You are encouraged to review the policy regularly.

Last updated: September 2025